Direct Export isn't working

If you find that the Export option isn't working in a database when you try to put references into your EndNote library, try clearing the Cache in your web browser, as you may be storing a cached version of the webpage. Simply follow the steps below:

Internet Explorer

• Go to Tools and select Internet Options
• Make sure the General tab is displayed
• Under the section Temporary Internet Files click Delete Files then OK

Firefox

• Go to Tools > Options
• Click on the Privacy button
• Next to the Cache option click Clear, then OK